Refund policy

About Cancellations

As our products are food items, we do not accept returns or exchanges due to customer preference or convenience.
However, in the unlikely event that the product is defective, damaged, soiled, or incorrectly delivered, please contact us. We will inform you of the details and next steps.

About Returns / Exchanges

After delivery has been completed, returns and exchanges will only be accepted if the item is defective or if you received an item different from what you ordered.
Please contact us within 5 business days of receiving the product.

Eligible Cases for Return / Exchange

  • Defective items

  • Incorrect items shipped

  • Items damaged or soiled during delivery

Notes:

  • Requests must be made within 5 business days of receiving the product.

  • Items damaged or soiled by the customer after delivery are not eligible for return or exchange.

  • Exchanges are only available while stock lasts.

  • The delivery note (invoice) included with your order is required for returns/exchanges. If it is lost, we may not be able to process your request.

  • As product characteristics may vary, if it is difficult to determine whether the item is defective, or if you have any concerns or questions, please contact us first.